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During this time of uncertainty, please bear with us, as we’re experiencing extremely high call volumes and hold times. We are doing our best to support your needs and are grateful for your patience.

Durante este tiempo de incertidumbre, apreciamos su paciencia, estamos experimentando volúmenes de llamadas y tiempos de espera extremadamente altos. Estamos haciendo todo lo posible para satisfacer sus necesidades y agradecemos su paciencia.

Getting Started

You've got your new vehicle, and created your web account. Now, who do you contact when questions come up?

How do I make my first payment?

You have some options for making payments: you can pay online, by phone, by mail, or even sign up for Auto Pay so that you never have to worry about remembering your payment each month. None of these payment options will have a service charge added by SETF, so you can rest easy knowing that anytime you make a payment, from the first one to the last one, you won’t see any extra fees (unless you’re late on your payment). 

If you’d like to pay online or sign up for Auto Pay, you’ll need to make sure that you add your vehicle to your web account. You’ll be able to do this after you receive your welcome letter in the mail, which gives you the account number needed in order to add a vehicle to your account. If you’ve already received your account number, add it here

If you’d like to make your payment by mail, you’ll need to refer to your first billing statement which will include your account number, payment amount, and the payment mailing address.

To make a payment by phone, you’ll need your account number (listed on your billing statement) and a check or debit card. Call us toll free at 1-888-688-1166. Please note that we cannot accept credit cards.

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How do I set up future service appointments?

To set up a service appointment, please contact your dealership’s service department. If you purchased or leased a new Toyota, remember that it comes with ToyotaCare, which will cover your normal factory scheduled maintenance for 2 years or 25,000 miles, whichever comes first. You can also learn more about ToyotaCare in the video below.

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Where can I buy accessories to customize my new Toyota?

Your Toyota dealer is the best place to buy accessories to help make sure that you are getting the right equipment for your specific vehicle. That’s because your dealer will offer Genuine Toyota Accessories, which can improve the performance of your Toyota - and they look great as well! Plus, with many parts in inventory, the dealership can help make your buying process quick and easy. Learn more about Toyota accessories on the Local Toyota Dealers YouTube page. 

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How can I get help connecting to the audio system?

Your new Toyota helps you stay connected on the go. To learn more about connecting Apple CarPlay, Android Auto, or Amazon Alexa, please see the videos below. If you prefer to get hands-on help, call your dealer about bringing in your vehicle for multimedia assistance.

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Does Toyota have a smartphone app?

Whether you’re looking for a way to start your engine remotely, use a live agent to locate your next destination, get personalized maintenance reports, or so many other options, Toyota has you covered! Learn more about Connected Services in the Toyota App video below. For additional help, please call your dealer to ask about bringing in your vehicle for Connected Services.

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How can I learn more about the features and specifics of my vehicle?

Your Toyota dealer can help show you the different features of your vehicle, and you can also explore by model anytime, from anywhere, after selecting your vehicle.

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How can I make changes to my contact information?

Once you have your vehicle added to your web account, you’ll be able to easily update things like your mailing address, phone number, email, and more. You’ll find all your options listed under the “I Want To” button on your vehicle dashboard after you log in.

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I have a question that isn’t answered here.

For our complete list of popular questions and their answers, please see our Help Center. You may also reach Customer Care toll free at 1-888-688-1166 for help with any requests, Monday - Friday from 8:00am - 6:00pm Eastern time.

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