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What if my check clears through my bank, but does not show as applied to my account?
Keep in mind, if you made a payment on the weekend or a holiday, the payment won't post on the website until the next business day.
If your payment is still not posted, you can send us a copy of the front and back of your cancelled check, so we can research the missing payment. We offer three ways for you to send us a copy of the cancelled check: secure message center, fax and mail.
Secure Message:
- Click here.
- Under "Topics," select "Payment."
- In the "Please Explain," please let us know that your bank processed your payment but it has not been posted to your account..
- Upload a copy of the front and back of your cancelled check.
- Submit your request.
Fax:
Please fax us at 314-702-4476, include a copy of the cancelled check, your name and account number.
Mail:
Make sure to include a copy of the canceled check, your name and account number.
If financing:
Southeast Toyota Finance
PO Box 70832
Charlotte, NC 28272-0832
Call: 1-888-688-1166
If leasing:
Southeast Toyota Finance
PO Box 70831
Charlotte, NC 28272-0831
Call: 1-877-272-7752
For questions or problems please call 1-888-688-1166.